NEI’s ability to stock and ship mission-critical service parts and fully integrated solutions is backed by distribution centers in North America, Asia Pacific, and Europe. We currently maintain 25 stocking locations and have access to more than 700 others worldwide. This breadth of coverage allows NEI to rapidly deliver replacement products globally within a four-hour or next-business-day delivery window. The result is a fully integrated program providing customers real-time visibility to inventory, the flexibility to broaden their support reach, and the response and repair velocity needed to offer competitive Service Level Agreements (SLAs).
The ever-changing global market offers endless growth potential coupled with an increased level of complexity involved with delivering and supporting products worldwide. Without the necessary knowledge and certified staff working on your behalf as Importer of Record (IOR)/Exporter of Record (EOR) in-country, supporting mission-critical applications with spare parts or completely integrated systems is difficult and time-consuming. The ability to efficiently manage the customer experience, from troubleshooting an issue to handling the reverse logistics and getting the solution up and running again in a timely manner, is invaluable. NEI’s worldwide support stocking capabilities remove the risk and burden from our customers, allowing them to manage up-time while remaining competitive.
NEI’s enhanced global support services, along with its broad range of design, integration and logistic capabilities on Intel x86-based platforms, enabled the company to achieve Associate Member status in Intel’s prestigious Intelligent Systems Alliance, a solution-centered ecosystem whose members provide the hardware, software, firmware, tools, and systems integration that developers need to take a leading role in the rise of intelligent systems. As a result of our 15-year relationship with Intel, and with the extension of services on Intel x86-based platforms, competitive barriers are being removed on a global scale.
NEI is a leading provider of application platforms, deployment solutions, and lifecycle support services for software technology developers and OEMs worldwide. For more information about how NEI can assist your company with global support services, visit NEI.com/Global-Logistics, or contact our team at (800) 977-1010.