Global support
Global support infrastructure and service programs designed to extend product lifespan and maximize uptime.
The right product, in the right place, at the right time
Global support services
Countless hours are spent developing unique solutions to solve critical business and consumer issues, crafting deployment plans, and preparing solutions to win in the market. But it’s easy to overlook the importance of a comprehensive support and maintenance program. Without a properly executed program, you will fail to quickly and effectively resolve customer support issues. Ultimately eroding the brand, you have worked so hard to create.
Customers have a variety of options with UNICOM Engineering’s global support programs to extend product lifespan and maximize uptime. These programs are designed to help ensure high availability, rapid response, effective troubleshooting, fast parts replacement, and 24-hour support. When bundled together as a comprehensive program, they remove the risk and burden of supporting deployed solutions, providing a critical competitive advantage. Review the programs available, discuss your needs with our team, and let us design a suitable, cost-effective program.
Maximize availability and your investment with comprehensive global support services
Optional support services
Additional services are offered to further enhance either the Advance Server Replacement or Advance Parts Replacement programs.
Proof of concept and evaluation management
We will manage pools of customer-owned equipment for evaluation and demonstration needs.
Advance server/parts replacement
Advance Server Replacement (ASR) designed explicitly for fast system substitution.
Support & maintenance programs
Three base global support programs have been developed to meet customer requirements.
Helpful resources
Intel® data center solutions
Premier support partner
Discover why leading technology companies trust UNICOM Engineering
The quicker we start to engage the faster this can happen. We’ve provided some baseline information above, but we are much more engaging in person. Let’s discuss the technology and services that will optimize your application and drive performance.
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