UNICOM Engineering purposely captures critical data points throughout the build and deployment process to better manage solutions. This data is delivered via our easy to use dashboards providing the business analytics required to make informed decisions reducing your risk and increasing end user satisfaction.
UNICOM Engineering takes a holistic approach to Product Lifecycle Management (PLM) enabling you to strategically manage each phase of your solution. The basis of the system is the data that relates to the design, production, support, end of life and potential transition plans to new technology. Along with a proactive and comprehensive approach that ensures predictable, repeatable builds and reduces the many risks and costs associated with change.
A key tool to our Product Lifecycle Management system is the Product Lifecycle Management (PLM) Report which combines data from various infrastructure tools and databases including Oracle and Agile to provide a complete picture of component PLM information and activities. The report is designed to provide a timeline view of changes associated with each component used in a solution allowing the customer to collect information and react accordingly to prevent shipping delays. Sometimes, supply chain issues may arise for components such as memory and hard disk drives, the report may provide alternate (second source) manufacturer parts for applicable items.
Lifecycle Management Report provides a comprehensive snapshot of the solution lifecycle to the component level. See below example:
UNICOM Engineering’s customer portal provides visibility and control of your business online through a secure web portal that reports status of inventory, tracks orders and shipments, manages forecasts and produces reports. The portal serves as a primary access point to information and to view the status of products and orders in real time.
The portal shows the status of current shippable products, finished goods and Work in Progress (WIP) by location–enabling customers to plan and execute location-based distribution. Having this information at your disposal allows you to respond to sales demand in a more timely manner.
The portal offers multiple ways to view your business information. You can view information by PO, ship date or serial number. You can request and generate reports that include information on RMAs, open orders, WIP, shipments, and evaluation equipment.
As a vital step in securing inventory and driving manufacturing plans to address demand, our Account Managers work with our Project Managers to develop build forecasts (by SKU if possible). Customer forecasts are accessible through the portal for review and evaluation.
The Partner Portal is key to managing and tracking manufacturing cycles and inventory levels at UNICOM Engineering’s various plants and depots. The portal provides access to inventory sorted by customer owned, finished goods and Work in Progress (WIP) by location—better enabling customers to commit to sell/ship on time.
Figure 1: UNICOM Engineering’s finished goods provides customers with a snapshot of their inventory.
Once an order has been placed, customers can track and report the status of individual shipments. The portal provides valuable information including the carrier, tracking number(s) and associated freight charges. Information can be retrieved by ship date or PO number and results provide information down to the serial number of each part. This level of asset management is critical to customers who use serial numbers and MAC addresses to establish license keys for the software loaded on each device.
Order and shipment tracking enables customers to:
A series of reports are available to customers via the portal, including Open Order Summary, Shipment Summary, RMA Activity and Detailed RMA Activity reports. In addition to viewing these via the portal, many of these reports are available to be received via an HTML email for users who choose to subscribe to such emails.
You can enter new support tickets, view open/closed tickets, and receive support help using this section of the portal. Here is an example of the screen for entering a new support ticket.
Customers can quickly and easily:
UNICOM Engineering offers a refurbishment program whereby used inventory can be returned to our facilities, refurbished and restocked for demonstration and evaluations, pilot programs, proof of concepts or other business needs. The portal provides visibility into this inventory as well, allowing customers to view quantities, locations and current condition of that inventory.
Supporting solutions in the field can quickly erode profits and decrease end user satisfaction if you are unable to find rapid resolution to issues. UNICOM Engineering’s Customer Experience Reporting service provides the business analytics required to make informed decisions reducing your risk and increasing end user satisfaction. We follow a systematic approach to troubleshooting incidents in the field and capture vital data points throughout the process.
Our Customer Experience Reporting services aggregates the data into any easy to use dashboard providing early indicators of product issues in the field. It further provides a lifecycle view over time revealing potential trends and quality improvement opportunities. As components within the solution approach their end of life, this data can be used to predict necessary inventory and resources required to support contractual service levels.
The Customer Experience Dashboard is the tool that enables visibility to incident and confirmed failure data. It tracks subcomponent and provides a visual and numeric representation of platform performance. Depending on the service level you choose, the dashboard can provide the following:
Appliance Performance Dashboard Example
The dashboard enables visibility to critical data while revealing trends
Each organization has different requirements for data and reporting. To ensure you are only investing in the data you require, the following service levels are available.
The quicker we start to engage the faster this can happen. We’ve provided some baseline information above, but we are much more engaging in person. Let’s discuss the technology and services that will optimize your application and drive performance.