Quality system integration and business processes
Quality you can count on.
UNICOM Engineering’s commitment to quality manufacturing, systems integration, and efficient business operations is governed by our compliance with ISO 27001, ISO 9001, TL 9000, and ISO 14001 standards. This assures that customers receive high-reliability products and services that meet or exceed industry standards. By partnering with us, UNICOM Engineering customers can more rapidly deploy enterprise-ready solutions with greater integrity and reliability. Our high-availability solutions are designed to maximize the buyer’s return on investment and reduce maintenance, service, and support costs.
Our certifications
ISO 27001:2013
Certification Body of TUV SUD America Inc.
Certificate Registration No. 951 21 5427
Valid until March 17, 2025
ISO 27001 is a framework of policies and procedures that includes legal, physical, and technical controls involved in an organization’s information risk management process. UNICOM Engineering takes a top-down, risk-based approach to ensuring the confidentiality, integrity, and availability of information. Registration of these standards ensures that a third party completed the audit process and found UNICOM Engineering to comply with the defined industry requirements.
ISO 14001:2015
Certification Body of TUV SUD America Inc.
Certificate Registration No. 951 11 5682
Valid until August 24, 2023
ISO 14001:2015 specifies requirements for an organization's environmental management system. UNICOM Engineering’s environmental policy is based on our commitment to environmental responsibility, operational excellence, and continued improvement. Registration of these standards ensures that a third party completed the audit process and found UNICOM Engineering to comply with the defined industry requirements.
ISO 9001:2015
Certification Body of TUV SUD America Inc.
Certificate Registration No. 951 11 4821
Valid until January 28, 2025
ISO 9001:2015 is a minimum set of quality standards representing the essential requirements every enterprise needs to address to ensure the consistent production and timely delivery of its goods and services. Registration of these standards provides that a third party completed the audit process and found UNICOM Engineering to comply with the defined system. This registration further guarantees that UNICOM Engineering takes an organized and consistent approach to all internal operations.
TL 9000:2016 - HV R6.3/R5.7
Certification Body of TUV SUD America Inc.
Certificate Registration No. 951 03 2138
Valid until January 28, 2025
TL 9000 is an additional set of requirements to define the Information and Communication Technologies (ICT) for the design, development, production, delivery, installation, and maintenance of products and services. Included in TL 9000 re cost and performance-based measurements of reliability and quality performance of products and services.
Delivering products and services defect-free, on time, every time and "Being the Best" is our standard of performance. We commit to satisfy applicable requirements, increase customer satisfaction, grow the business, and make UNICOM Engineering "The Best" place to work through the continual improvement of our business management system.
UNICOM Engineering Quality Policy
Quality Leadership System
UNICOM Engineering has an unwavering commitment to quality, as illustrated in the processes we use to maintain it. We employ a proprietary Quality Leadership System (QLS), a practice we administered to enhance quality controls. The system itself ensures consistency, scalability, and efficiency in the way we manufacture products and provide services to our customers. QLS delivers value to customers by establishing more specific processes and methods that help ensure flawless execution of manufacturing. Relative to customer support and services, QLS is also tailored to improve the processes that directly impact customer workflow, collaboration, and daily interaction. We are committed to continual improvement of our Quality Leadership System to make it more effective while complying with requirements.
Customer focus
UNICOM Engineering designed QLS to measure customer satisfaction metrics and implement customer-facing programs. The QLS process requires the collection of customer feedback during all phases of engagement –from initial design to prototype, production, and general availability. All of our program and account managers are active participants, as they act as our customers' conduit to UNICOM Engineering's internal works. Our global technical support team is accountable as well, as they assist customers, answer application questions, assist in troubleshooting, and recommend effective solutions.
Process management
QLS establishes specific processes and methods that help ensure flawless execution of manufacturing and improve the processes that directly impact customer workflow, collaboration, and daily interaction. UNICOM Engineering's business systems are mapped and interconnected to QLS to facilitate flawless transitions between processes from order management to manufacturing test, and routing control systems. Our highly integrated information infrastructure helps monitor and collect data at critical points and creates a closed-loop relationship with our business processes.
Continual improvement
Continual improvement is driven by our corrective action process, which applies across all functional groups. The corrective action process identifies containment activities, action plans, root cause analysis, and corrective actions that are co-managed by process owners and verified by QA engineers for effectiveness. Suppliers play a vital role by providing technical input, so that product issues are diagnosed at the source.
Quality Leadership System (QLS) in action
UNICOM Engineering’s quality assurance personnel, with the support of senior management and various cross-functional teams, help to manage the integrity and compliance of QLS. To achieve this, QA personnel frequently measure and audit critical functional areas, conduct periodic management reviews, and drive the corrective actions tied to improvement. Senior management takes an active role in maintaining QLS standards by reviewing quality objectives, performance data, and resource requirements. Among the critical areas measured are process performance, product performance, and customer satisfaction.
Process performance
Quality engineers regularly monitor the performance of QLS to make sure that all processes are functioning correctly. The QLS includes the following vital methods to support product development:
- Customer engagement
- Design and development
- Configuration control
- Order fulfilment
- Supply chain management
- Operations
- Customer support
- Customer satisfaction
- Training and development
- Continual improvement
Product performance
Quality engineers monitor product performance to help drive constant improvement.
- Customer Experience including return rates and confirmed failures
- Manufacturing Yields including in-process failure rates
- Supplier Quality including service, delivery, and product performance
Measurement & analysis
Sound business and engineering decisions are based on real data and thorough analysis. UNICOM Engineering tracks product quality at the earliest test stages to identify trends and calculate the Predicted Annual Failure Rate (PAFR) to predict field reliability. Contributors to product failures are analyzed early in the product lifecycle to determine root cause(s) and corrective action(s).
Quality engineering
Quality is key to our success. We maintain a staff of quality engineers that monitor our customer’s product quality, as well as UNICOM Engineering’s factory processes. They also maintain our ISO 9001, and TL-9000 certifications. Here’s a complete list of the services they perform:
- Supplier failure analysis and corrective action requests
- Supplier quality scorecards
- Non-conforming material review/return to vendor
- UNICOM Engineering in-process WIP quality reporting and analysis
- Out-of-box audits
- Shipping audits
- Customer quality reports and analysis
- Customer satisfaction
- Cross-customer platform and component quality trend analysis
- Corporate quality, root cause analysis, and corrective action facilitation
Environmental management
UNICOM Engineering is committed to its customers’ ‘green’ initiatives and continuously improving its environmental policy and procedures. One of the core tenets of this program is the active involvement of every employee. Our staff invested in this initiative, and they understand its success depends on their actions.
Our Environment Policy – our commitment to reducing environmental impact
UNICOM Engineering is committed to improving the environmental performance of its business operations by:
- Complying with all applicable environmental laws, regulations and other requirements
- Reducing the environmental impacts of our operations and products where practicable
- Educating employees to make more sustainable choices at work and home
- Communicating this policy and our environmental programs to employees and other interested parties
International Environmental Compliance
UNICOM Engineering is dedicated to providing customers with products that meet or exceed international environmental requirements. Our approach to International Environmental Compliance addresses the following:
- EU WEEE
- EU RoHS
- EU Regulation REACH
- Date of manufacture
- Product recycling marks
- China package material labeling requirements
- Material content declarations for China
- Elimination of the RoHS-6
- "Conflict free" minerals
Information security policy
UNICOM Engineering recognizes the importance of information security and believes it is essential for internal effectiveness, to ensure customer confidence and maintain trust.
Security
We are committed to ensuring the confidentiality, integrity and availability of information through continual improvement of our ISMS in accordance with all applicable requirements.