UNICOM Engineering has an unwavering commitment to quality, as illustrated in the processes we use to maintain it. We employ a proprietary Quality Leadership System (QLS), a practice we administered to enhance quality controls. The system itself ensures consistency, scalability, and efficiency in the way we manufacture products and provide services to our customers. QLS delivers value to customers by establishing more specific processes and methods that help ensure flawless execution of manufacturing. Relative to customer support and services, QLS is also tailored to improve the processes that directly impact customer workflow, collaboration, and daily interaction. We are committed to continual improvement of our Quality Leadership System to make it more effective while complying with requirements.
UNICOM Engineering designed QLS to measure customer satisfaction metrics and implement customer-facing programs. The QLS process requires the collection of customer feedback during all phases of engagement –from initial design to prototype, production, and general availability. All of our program and account managers are active participants, as they act as our customers' conduit to UNICOM Engineering's internal works. Our global technical support team is accountable as well, as they assist customers, answer application questions, assist in troubleshooting, and recommend effective solutions.
QLS establishes specific processes and methods that help ensure flawless execution of manufacturing and improve the processes that directly impact customer workflow, collaboration, and daily interaction. UNICOM Engineering's business systems are mapped and interconnected to QLS to facilitate flawless transitions between processes from order management to manufacturing test, and routing control systems. Our highly integrated information infrastructure helps monitor and collect data at critical points and creates a closed-loop relationship with our business processes.
Continual improvement is driven by our corrective action process, which applies across all functional groups. The corrective action process identifies containment activities, action plans, root cause analysis, and corrective actions that are co-managed by process owners and verified by QA engineers for effectiveness. Suppliers play a vital role by providing technical input, so that product issues are diagnosed at the source.
UNICOM Engineering’s quality assurance personnel, with the support of senior management and various cross-functional teams, help to manage the integrity and compliance of QLS. To achieve this, QA personnel frequently measure and audit critical functional areas, conduct periodic management reviews, and drive the corrective actions tied to improvement. Senior management takes an active role in maintaining QLS standards by reviewing quality objectives, performance data, and resource requirements. Among the critical areas measured are process performance, product performance, and customer satisfaction.
Quality engineers regularly monitor the performance of QLS to make sure that all processes are functioning correctly. The QLS includes the following vital methods to support product development:
Quality engineers monitor product performance to help drive constant improvement.
Sound business and engineering decisions are based on real data and thorough analysis. UNICOM Engineering tracks product quality at the earliest test stages to identify trends and calculate the Predicted Annual Failure Rate (PAFR) to predict field reliability. Contributors to product failures are analyzed early in the product lifecycle to determine root cause(s) and corrective action(s).
Quality is key to our success. We maintain a staff of quality engineers that monitor our customer’s product quality, as well as UNICOM Engineering’s factory processes. They also maintain our ISO 9001, and TL-9000 certifications. Here’s a complete list of the services they perform:
UNICOM Engineering is committed to its customers’ ‘green’ initiatives and continuously improving its environmental policy and procedures. One of the core tenets of this program is the active involvement of every employee. Our staff invested in this initiative, and they understand its success depends on their actions.
UNICOM Engineering is committed to improving the environmental performance of its business operations by:
UNICOM Engineering is dedicated to providing customers with products that meet or exceed international environmental requirements. Our approach to International Environmental Compliance addresses the following:
UNICOM Engineering recognizes the importance of information security and believes it is essential for internal effectiveness, to ensure customer confidence and maintain trust.
We are committed to ensuring the confidentiality, integrity and availability of information through continual improvement of our ISMS in accordance with all applicable requirements.