24/7 GLOBAL SUPPORT
UNICOM Engineering offers unmatched global support for our customers 24 hours a day, 7 days a week.
How Can We Help You?
We at UNICOM Engineering pride ourselves on providing excellent customer service as we help to resolve issues in the field. Our global support services and packages are tailored to meet the unique needs of our customers and are designed to ensure:
- high availability
- rapid response
- effective troubleshooting
- fast parts replacement
- 24-hour support
Global Support
Customers have a variety of options with UNICOM Engineering’s global support programs to extend product lifespan and maximize uptime. These programs are designed to help ensure high availability, rapid response, effective troubleshooting, fast parts replacement and 24-hour support. Learn More >
Global Support Services
Our normal business hours are: 8:00 AM to 8:00 PM EST/EDT, Mon-Fri
Toll-free: 1-800-977-4002
International: 1-972-673-1300
Email: support@unicomengineering.com
Fax: 1-972-633-3499
Web Self Service Portal: Click here to login.
International Shipments and Your RMA
Click here for more information on commonly asked questions regarding international shipments and RMAs.
Contact UNICOM Engineering support at 1-800-977-4002 to get a quote for On-Demand Support.
"Thanks for your superb support today and making this shipment happen even though we passed the window for shipping today. We very much appreciate you going the extra mile to make this happen. Please give my sincere thanks and appreciation for all involved."
"All I can say is that to date whenever I have worked with your support crew they have all been excellent."
"THANK YOU SO MUCH! Your whole team has constantly come to my rescue over the last year, and I am so very grateful! Have a wonderful day"
"Thank you very much for your timely update and follow-up throughout the RMA process. I appreciate your swift and effective support."
"Thanks Guys for your support this is brilliant!"
"Chris was great supporting me in the field as I worked on replacing an NP3 card at Verizon Central Office. He got information I needed quickly and I was confident that any problem I may have had would have been solved by Chris. "