Our economy has experienced a data explosion in recent years, with concepts like big data, business intelligence and analytics at the forefront of evolving business strategies. Organizations that take advantage of these capabilities will know more about their market and therefore be able to anticipate costs, complaints, service issues and more. They can respond proactively to these concerns rather than chasing problems as they pop up.
UNICOM Engineering wants to bring this capability to our partners. Our analytics systems not only put forth strategic recommendations intended to increase customer satisfaction and profit while decreasing overall costs, but we also put the numbers in your hands. Dashboards and software tools give you complete transparency into your account and product deployments, affording you peace of mind as well as total control throughout the process. Learn more about how we help keep our partners informed and making smart, profitable decisions through analytics by reading on.
Product lifecycle management report
The key to our analytics approach lies in our ability to anticipate the service life of your product and its individual components. Thousands of companies struggle with issues relating to the obsolescence of their product or phase-out periods involving the transition to new product components or entirely new product iterations.
Through our experience and hard data, UNICOM Engineering can provide a comprehensive Product Lifecycle Management (PLM) Report that takes into account all the relevant issues your solution could face during deployment. Developers can anticipate upcoming hardware changes while adjusting both their marketing and service strategy in light of new product rollouts.
Customer experience reporting service
Using our Customer Experience report, we can predict failure rate per month based on the specific number of units deployed. These projections are compared to actual returns to always give you the 360° perspective you need to manage field service issues. This reporting also provides snapshots related to potential customer satisfaction, giving your company the opportunity to respond in the event of repeated failures.
Comprehensive dashboards through a customer web portal
Our partners are provided a convenient system to view and manage product build, deployments and returns.. They also can input demand forecasts, allowing them to anticipate growth or market shifts throughout their deployment lifecycles.
The information contained in these dashboards can be incredibly specific, tracking not just individual shipments but also the items contained within down to each part’s serial number. This insight provides complete control and transparency at all times.
Get the benefit of business analytics for OEMs when you become a UNICOM Engineering partner
Gain access to the information you need and forecasts that will allow your company to respond fluidly to market forces as you scale. Learn more about the capability of our business analytics offerings by reviewing our short, informative pamphlet on the subject or by contacting us today.