UNICOM Engineering expands support in India with onsite repair response

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New services provide immediate break-fix of hardware without the additional cost of stocking surplus parts in highly regulated countries

CANTON, Mass., September 9, 2021 - UNICOM Engineering, a leading provider of application platforms, deployment solutions, and lifecycle support services for software technology developers and OEMs worldwide, announced it has expanded its support services within India. This latest addition expands UNICOM Engineering in-region service capabilities to include both 4-hour or next-day onsite responses for various levels of support and repair requests.

With over 15 years of experience serving OEM customers in India, UNICOM Engineering’s expansion of support services enables end-users to benefit through faster response times, bringing their systems back online without being cost-prohibitive. Certified engineers and techs are available in-country to provide onsite service for break-fix scenarios in a timely manner. The latest offering also minimizes the inventory that must be stocked in-territory to offer high levels of onsite service.

The combination of onsite support and Forward Stocking Locations (FSLs), which allow for parts or full systems swaps to be immediately on-hand, enables UNICOM Engineering to provide a best-of-breed support model within India. The services are also backed by the company’s Technical Assistance Centers based in the Philippines, Ireland, and the United States. Between each location, UNICOM Engineering’s global support services follow the sun to take Return Merchandise Authorizations (RMAs) and technical calls in any time zone.

“With OEM customers operating throughout the world, we must respond to their needs as quickly as possible,” said Jeff Hudgins, Vice President of Global Services for UNICOM Engineering. “UNICOM Engineering’s growing list of support capabilities around the world reflects our commitment to delivering exceptional business continuity for our clients and partners through a comprehensive global support program that is a natural extension of their business operations.”

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About UNICOM® Engineering

UNICOM Engineering is a leading provider of server-based application platforms, storage solutions, and lifecycle support services for software developers, OEMs, and enterprises worldwide. Through its expertise and comprehensive suite of design engineering, system integration, global logistics, trade compliance, support, and business analytics services, UNICOM Engineering is redefining application deployment solutions to provide customers with a sustainable competitive advantage. More than two decades of appliance innovation and strong technology partnerships make UNICOM Engineering one of the most trusted deployment partners in the industry. Founded in 1997, UNICOM Engineering is headquartered in Canton, Massachusetts with facilities in Plano, Texas and Galway, Ireland.

UNICOM Engineering and the UNICOM Engineering logo are trademarks of UNICOM Engineering, Inc. Dell, EMC, and other trademarks are trademarks of Dell Technologies Inc. or its subsidiaries. All other names, brands and trademarks are the property of their respective holders.

About UNICOM® Global

UNICOM Global consists of more than fifty (50) corporate entities encompassing a wide range of businesses across all geographic regions. With its corporate headquarters in Los Angeles, California, to offices in Illinois, Kentucky, Florida, Massachusetts, Maryland, Minnesota, New Hampshire, North Carolina, New Jersey, Texas and Virginia, throughout EMEA in the UK, Ireland, Germany, France, Italy, Spain, Denmark, Belgium, Switzerland and the UAE, and across Asia/Pacific with locations in Japan, China, India, Australia, Korea, Thailand, Taiwan and the Philippines.

UNICOM Global offers deep in-house resources and flexible IT solutions to our partners worldwide. UNICOM Global focuses on acquiring and integrating mature and growing mid-cap NASDAQ, London Stock Exchange AIM and German publicly-traded companies in technology, financing, IT, real estate, and business services. Please visit our websites for additional information about the services, products and solutions that UNICOM Global offers:

UNICOM Global - Assets, capital and investment management

UNICOM Systems - IBM Mainframe software products

UNICOM Government (formerly NASDAQ: GTSI) - Government IT solutions

UNICOM Engineering (formerly NASDAQ: NEI) Appliance platform

UNICOM Science and Technology Parks

UNICOM Technology Park – Innovation Labs in Virginia

UNICOM Science and Technology Park – Innovation Labs in New Jersey

UNICOM Capital - Business and Financial Services

USRobotics - Data communications products

Memeo - Enterprise-grade Secure File Sharing for the Cloud

Firetide - Wireless technology solutions for security and transportation

DETEC - Document composition products

SoftLanding Systems - IBM i software products

Macro 4 (formerly LONDON: MAO) - Document Management products

illustro - z/OS and z/VSE software products

iET Solutions - ITSM software products

Eden - Mergers & Acquisitions, Business & Financial Services, and Real Estate - Hardware, Software, Outsourcing and Professional Services

All trademarks referenced herein are trademarks of their respective companies.