Up-to-date business information helps us to act decisively to navigate changes on demand and overall business complexities. The UNICOM Engineering Portal is designed to help our customers make better decisions and mitigate risk by having the data you need available when you need it. Whether you are new to UNICOM Engineering and the portal or want to learn how to get more value from us, read on for an overview of our enhanced capabilities and some recent updates.
What is the UNICOM Engineering Customer Portal?
UNICOM Engineering's customer portal provides visibility and control of your business online through a secure web interface. It serves as a primary access point to information and to view the status of products and orders in real-time. At first glance, it may appear to simply provide a daily snapshot of your business, but the UNICOM Engineering portal is much more. The portal shows the Work in Progress (WIP) by location, on-hand inventory, and customer-owned inventory—enabling you to plan and execute location-based distribution. Having this information at your disposal allows you to respond to sales demand in a timely manner. You can generate reports that include information on RMAs, open orders, WIP, shipments, and evaluation equipment.
Dashboards and Reports Illustrate Trends Over Time
Well-organized and accessible business information is critical to intelligent decision-making. UNICOM Engineering invests heavily in contextualizing the data we collect throughout the product lifecycle into intuitive dashboards and options for generating customized reports essential for maximizing your data's value. From the moment you log in, you can assess the health of your business at a high level by accounting for inventory being built, open orders, units shipped the previous day, and open RMAs. From there, you can access more detailed information and real-time data from our systems via the range of drop-down menus at the top of the screen.
Mitigating Risk with Accurate Forecasting
Managing production schedules is challenging when sourcing various parts for product builds and shipping solutions to customers worldwide. To mitigate supply chain risks, the forecasting section of the portal allows you to review and edit your forecasts up to fifteen months in advance. And with our new cumulative lead time feature, you can review timetables for sourcing each component, enabling you to forecast as accurately as possible. This is just one of the latest improvements driven by our users.
Quickly Respond to Customer Needs
Change is an inevitable reality of business. When you need to adjust to changes in demand quickly, the portal enables you to respond rapidly with your inventory details. You can access a real-time view of your authorized items, work in progress (WIP), on-hand inventory, and customer-owned products or materials. In addition, the orders section allows you to view orders and retrieve important information about shipments from the ship date or PO number. When more straightforward access to commercial invoices and shipping labels was requested, we answered by making it easy to obtain proof of shipment for regulatory and audit purposes and share detailed shipping information with their customers.
Quickly Resolve Technical Issues
Of course, keeping your customers satisfied means more than just shipping orders out on time. You must also be able to rapidly address any technical issues to ensure your customers don't suffer a severe business interruption. The portal includes a technical support section dedicated to helping our customers provide the highest service levels. In addition, our Customer Experience Reporting services aggregate data into an intuitive dashboard that provides early indicators of product issues in the field and a lifecycle view that reveals potential trends and quality improvement opportunities. By taking full advantage of this information, you can predict your inventory needs and ensure you have the resources on-hand to provide the necessary levels of support at the correct times instead of being caught off-guard.
Gain the Visibility and Control You Need to Optimize Your Business
UNICOM Engineering invests heavily in giving customers a detailed, analytical view of their operations. Our customer web portal is where you can conveniently access all this information anytime. The data provided is real-time, so there is no need to spin cycles with phone calls or emails looking for status updates. Thanks to recent updates, the portal is more responsive and easier to use than ever before. To learn more about how we can help you optimize your business, schedule a consultation today.